If you do not have a ticket number, then call our main number (206) 547-1817 and listen for the Emergency Option (which will not give you a link to monitor your issue, but will start a ticket on your behalf). Make sure to leave at least two ways to contact you in the email or phone message. Please do not start more than one ticket, doing so will often delay our response as we try to sort out the incoming tickets before actually diagnosing your critical issue (we take after-hours issues very seriously). After hours rates may apply.
Note: Escalation times are as follows:- If the On-Call Technician has not responded within 2 hours, the ticket will be escalated to all Up Time Technicians.
- If no technician has responded within 3 hours from your initial ticket request, a page will go to all Up Time Technicians and Management.